2021 Price Review Notification

Dear Client

Each year we review and revise our prices, balancing increases against continued commitment to investment so that we are able to offer the high level of support and infrastructure reliability you expect from us.

As we are aware of the burden that the Covid-19 pandemic has placed on all of us, we have tried our best to protect you from price increases wherever possible. Our costs have increased in line with annual vendor increases.

We have mitigated the severity of the impact on our clients by delaying increases several times and absorbed the drastic increase in licensing costs over the past years.

A price increase will, therefore, be implemented on some of our products/services.

For existing products/services: effective date is May 1st 2021.
For all new signups on our website the price increase is effective immediately.

Our customers are our highest priority. We would like to assure you that we have made every effort to minimize the impact on our customers as much as possible. We appreciate your patience and confidence. We will continue to uphold our standard of outstanding customer support and the highest quality of service to you.

Should you have any queries or concerns please get in touch with us by replying to this ticket.

We thank you for being a loyal client and appreciate your support!

Black Friday Domain Special on Local Domains

black friday domain special

Hi everyone, its that time of the year and we have decided to run a very nice discount special on some domain name fees. For the rest of November 2020 the registration fee for the below domains will only be R69 per year. This could most probably be the cheapest fee for a local domain registration in South Africa currently. 🙂
The renewal fee for the domain will also be R69, except if there are price increases from coza.


Feel free to share this with everyone.


WPBakery Plugin for WordPress Vulnerability Exposing Over 4 Million Websites

Are you using the WPBakery plugin on your WordPress website? If the answer is yes then we suggest that you please update your WPBakery immediately to version 6.4.1 or higher.

Wordfence has discovered a critical vulnerability in this plugin exposing over 4 million websites to this.

Also make sure you have the Wordfence security plugin installed and that it is updated.

If you require any assistance with any of this please contact our web hosting support team and we will try to assist.


Making your life a bit easier with PayFast secure payments accepted.


Did you know that we accept credit card payments via PayFast. The payments are processed in real time thus meaning we don’t store any of your credit card details. The transactions are encrypted via SSL and 3D Secure for credit card transactions.
We accept the following cards: Visa and Mastercard
Visa and MasterCard credit or cheque cards (from both local and international buyers) can be used on PayFast.
As long as the card has a card number, expiry date and cvv number on the back it can be used to make a card payment regardless of whether the card is branded as a credit or debit card.
More cards will be accepted in the near future.

To make a payment via PayFast simply log into your Client/Billing area and go to Invoices, click on the Invoice and then under Payment Method select PayFast, then at the top right-hand corner you can either choose Pay Now for a once-off payment or even Subscribe so that you don’t have to make manual payments each month.


We Remain Online

Dear Valued Customer

As you know by now South Africa will go into a national lockdown on Friday, 27 March, which will last for 21 days.

It’s been a time of huge change and uncertainty for all of us, and our hearts go out to anybody who has already been directly affected by the outbreak.

As the impact of the crisis escalates, we’re fully committed to continuing to provide you with the service and support you need.

We at Definite Web Hosting are fortunate that we can operate 100% online and safely from home. We guarantee you uninterrupted service and to the same outstanding level as usual.

Nobody’s certain what the next few months will look like, but we promise we are here for you every step of the way and will support you as you support us.

Stay Safe
Definite Web Hosting

New Email/SMS Scam and Safety

The South African Banking Risk Information Centre (Sabric) is warning business banking customers about a new scam targeting local businesses.

Criminals use information obtained from company websites and/or other digital platforms to identify the details of CEOs, Financial Directors and other key senior individuals.

They then impersonate these individuals by sending electronic requests via email or text message to junior staff in the accounting or finance function requesting that an urgent payment be made to a specific beneficiary.

Another way criminals glean information to perpetuate this crime is through phishing attacks, where users are sent emails containing malicious links and are then manipulated into clicking on them to install malware.

This malware is designed to access the network and monitor mailboxes to enable criminals to learn about payment patterns, who the role players are and to understand individual communication styles, including typically used words or phrases.

This is to ensure that when a criminal impersonates the person issuing the directive to make a payment, it comes off as authentic and does not arouse any suspicion.

Criminals will also use email spoofing software to spoof and email domains to trick the recipient into thinking that an email containing a payment instruction, is from the usual authoriser.

We urge clients to be vigilant about checking a senders email address very carefully should they receive an email instructing them to make a payment. Often, the address will only differ by one or two characters.

Below are some tips to help avoid falling victim to scams:


  • Do not click on links or icons in unsolicited emails.
  • Do not reply to these emails. Delete them immediately.
  • Be alert to hyperlinks that contain misspellings of the actual domain name. In some cases, it could be one character.
  • Never give anyone your confidential information, such as login usernames or passwords.
  • Never send anyone your personal or confidential information. Personal information includes identity documents, driver’s licenses, passports, addresses and contact details. Confidential information includes usernames, password and PIN numbers.

Email Spoofing

  • Ensure the domain visible in received emails is associated with the business it purports to be from.
  • Ensure that permissions are enabled to allow your employees to view full email extensions on their computers.
  • Do not believe the content of unsolicited emails blindly. If you are worried about what is alleged, use your own contact details to contact the sender to confirm.
  • Don’t ignore reports from colleagues about mysterious emails coming from your accounts.

Business Email Compromise

  • Never list your main email address publicly anywhere online – in forums, in online advertisements, on blogs, social media or any place where it can be harvested by spammers. Use a separate email address for the internet which is not linked to your personal or business email account.
  • Any unplanned or urgent payment instructions should be questioned. Always check with the person issuing the directive in-person or via a credible channel – preferably one where you can see them.
  • Any requests for a change in beneficiary account details should be verified by contacting the sender using normal, legitimate historically sound contact details.


Enable TLS 1.1 and 1.2 on Windows 7

Windows 7 supports TLS 1.1 and TLS 1.2. However these protocol versions are not enabled on Windows 7 by default. On Windows 8 and higher these protocols are enabled by default. To enable TLS 1.1. and TLS 1.2 on Windows 7 please download the below file and double click (import) the Enable TLS 1.x on Windows 7.reg file. If you are not familiar with this rather ask an IT Tech to do this for you.

This update is mostly for users who cant enable SSL/TLS in Outlook or other email programs in Windows 7.

Domain Fee Increases

Dear Client

Due to the increase in electronic licensing etc, we must unfortunately raise the cost of a few domain fees. Only the below local domains are affect since most international domains are changed more frequently due to currency fluctuations.

We have avoided raising our prices on some domains for many years, but we can no longer prolong the inevitable due to new licensing standards and hardware fees due to Rand/Dollar fluctuations. We have enclosed our new price list for your review which goes into effect on your next domain renewal date or registration. Any custom pricing will be adjusted accordingly.


New Registration Transfer Renewal R 130 Free R 130 R 130 Free R 130 R 130 Free R 130 R 130 Free R 130


Feel free to contact us on if you have any questions.
We wish to thank you for your valued support and know that you will understand the necessity for this price increase.

Definite Web Hosting

Advantages and Benefits of using a Dedicated IP Address with your hosting package and domain.

Using a dedicated IP address provides you with certain crucial advantages.


1. Access your website at any time

When you want to check how the website is going to look, you can simply do so through your IP address. There’s no need to spend time with changing the DNS settings for the domain name.


2. Third-party applications and scripts

Some applications and scripts require a dedicated IP address.


3. Business identity

In case you plan on hosting an online store or some other kind of e-commerce, and you’re going to handle payments directly, without third-party services, you will need a dedicated IP address and a SSL certificate for security reasons. A dedicated address will make your customers feel a lot safer.


4. It protects your reputation as an e-mail sender

A user that shares an IP address with you may get blacklisted or even banned for spamming, and that can endanger your e-mail service too. If you use a dedicated IP, your service is completely safe from such risk.


5. SNI technology and older browsers compatibility

We now support an installation of multiple SSL certificates on a shared IP address, but multiple SLL certificates on a shared address can cause issues with older versions of some browsers. Using a dedicated IP helps avoid such problems.

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